Common queries answered
Frequently Asked Questions
Delivery times depend on your location and the type of order:
- Cairo & Giza Orders: Usually delivered within 1–3 business days.
- Alexandria Orders: Usually delivered within 2–4 business days.
- Matruh & North Coast Orders: Usually delivered within 3–6 business days.
- Canal & Delta Orders: Usually delivered within 3–6 business days.
- Upper Egypt, Red Sea & Sinai Orders: Usually delivered within 5–7 business days.
- El-Wadi El-Gedid Orders: Usually delivered within 7–9 business days.
We always strive to process and ship your order as quickly as possible, and you’ll receive tracking details once your package is on the way.
We accept returns within 14 days of delivery, provided items are unused, unopened, and in their original packaging. To start a return, please contact our customer service team with your order details, and we’ll guide you through the process. Refunds or exchanges will be issued once we receive and inspect the returned item.
You can update your shipping address easily before your order is shipped:
Log in to your account and go to My Account / Profile.
Select Addresses or Shipping Information.
Edit your current address or add a new one, then save the changes.
If you’ve already placed an order and want to change the address, please contact our customer service team as soon as possible so we can update it before shipping.
Once your order is confirmed and shipped, you will receive a tracking number by email. You can use this tracking number to follow your order:
Go to the Mylerz website then click on “Track Shipment”.
Enter your tracking number or order ID.
You’ll be able to see the latest updates on your delivery status.
If you face any issues tracking your order, feel free to contact our customer service team and we’ll be happy to assist you.
You can reach our customer support team through:
Email: cs@cheesydiscs.com
Phone/WhatsApp: +201287222268
Or via the Contact Us form on our website.
Our team is available during business hours to assist you with orders, returns, or general inquiries.
If you notice an error, please contact us immediately. If your order hasn’t shipped yet, we’ll update the address for you. If it has already been dispatched, we’ll work with the courier to correct it, but additional fees may apply.